Billing & Failed Payments
- Monthly subscription fees are billed automatically on the scheduled billing date.
- In the event a payment fails, automated retry attempts will be made.
- An account will be considered past due after 30 days from the original billing date if payment has not been successfully processed.
Past-Due Fee Assessment
If a subscription remains unpaid for 30 days or more, a past-due fee will be assessed as follows:
- 10% of the member’s current monthly subscription fee
- An additional fee of 5% of the member’s current monthly subscription fee will be assessed for every 30 days after this period
Examples:
- $150/month plan → $15 past-due fee
- $500/month plan → $50 past-due fee
- $1,100/month plan → $110 past-due fee
The past-due fee will be added to the outstanding balance and charged with the next successful payment.
Courtesy Waiver
- As a courtesy, the first past-due fee may be waived once per calendar year upon request.
- Courtesy waivers are not automatic, are granted at our discretion, and do not apply to recurring or ongoing late payments.
Continued Non-Payment
- Accounts that remain unpaid after 45 days may have services paused or restricted until the balance is paid in full.
- Accounts that remain unpaid after 60 days may be cancelled at our discretion
Reinstatement of Services
- Monthly subscription fees are billed automatically on the scheduled billing date.
- Paused services will resume once all outstanding balances, including any applicable past-due fees, are paid in full.
- Past-due fees are non-refundable.
Payment Responsibility
- Members are responsible for maintaining valid and up-to-date payment information.
- Failed payments due to expired cards, insufficient funds, or declined transactions remain subject to this policy.